Access to a product is not yet value.
The client has the service, but employees continue working as before. Some lack data; others do not know when to use the new tool. Meetings focus on features, while the client expects a change in day-to-day work.
Go straight to the possible work ↓A useful distinction
Where does the path to value stop?
Not sure yet: general approachConsidering this option: It is used, but the expected benefit is unclear
Where we could start
I would compare the expected change with how work happens now. I would help identify observable signs of value, missing information and conditions for the next review.
What you would have
A plan to evaluate expected value, including available information and open questions.
Who needs to be involved
The client, process owner, users and data owner.
Roles and decisions
Specialists validate professional calculations; benefits are not promised in advance.
This is a starting point for a conversation. We would check the approach against your task.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.