Access to a product is not yet value.
The client has the service, but employees continue working as before. Some lack data; others do not know when to use the new tool. Meetings focus on features, while the client expects a change in day-to-day work.
Go straight to the possible work ↓A useful distinction
Where does the path to value stop?
Not sure yet: general approachConsidering this option: People started, but cannot complete the task
Where we could start
I would review a specific incomplete task with its users. I would give product and support a testable description of the obstacles and help agree the next actions.
What you would have
A description of obstacles and a plan to investigate or address them, with owners.
Who needs to be involved
Client users, support, product owner and a technical specialist.
Roles and decisions
The specialist team determines technical causes and fixes.
This is a starting point for a conversation. We would check the approach against your task.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.