Access to a product is not yet value.
The client has the service, but employees continue working as before. Some lack data; others do not know when to use the new tool. Meetings focus on features, while the client expects a change in day-to-day work.
Go straight to the possible work ↓A useful distinction
Where does the path to value stop?
Not sure yet: general approachConsidering this option: The client has not started using it
Where we could start
I would clarify who needs the tool and for which task. I would agree the first working use, access, information and employee involvement, then organise a check that use can begin.
What you would have
A first-use plan with owners, readiness conditions and a review.
Who needs to be involved
The client’s owner, intended users and support.
Roles and decisions
Relevant specialists handle access, configuration and training.
This is a starting point for a conversation. We would check the approach against your task.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.