Explore the task
Clients and partners
I help align the client’s needs, the team’s capabilities and the terms of working with a partner. Choose a story that feels familiar.
Open a familiar situation. The general approach is available without answering questions.
Understand what the client really needsTurn an initial conversation into work both sides can agree and deliver.3 stories
- The client asks for a solution, but the goal is unclear
There is a product or technology in mind, but no clear business outcome yet.
- Promises came before the scope was clear
The proposal appealed to the client. The team still needs to understand the work.
- The client is moving from sales to delivery
Important agreements have accumulated in conversations. Not all have reached the team.
Follow through on client commitmentsWhen work is underway and expectations, changes or acceptance need attention.3 stories
- Changes have become a permanent part of the project
Each request looks small. Together, they have changed the scope.
- The solution works, but the client sees little value
The product or service is available. Using it to achieve the desired outcome remains difficult.
- The work is complete, but acceptance is not
The team presents what was delivered. The client judges it against different expectations.
Make a partnership workTurn a joint launch, new introductions and ongoing decisions into practical collaboration.3 stories
- A joint launch is split into separate workstreams
Each side owns its part. Dependencies between the parts are being missed.
- A partner brings introductions, but little follows
Referrals arrive. It is unclear who qualifies the request and continues the conversation.
- The situation changed. The agreements did not
New work, capabilities or participants require a fresh agreement on how to collaborate.