Look beyond the named solution to the business need.
A client asks for AI in customer enquiries. One manager wants faster replies; another wants less work for staff. The technical team is ready to discuss tools, but the parties have not agreed what would count as a useful change.
Go straight to the possible work ↓A useful distinction
Is it clear what improvement the client would find useful?
Not sure yet: general approachGeneral approach
Where we could start
I would review the request and the expectations behind it. I would distinguish an agreed goal from assumptions and help decide which question needs answering first.
What you would have
A short review of the request, its open questions and a proposed first stage.
Who needs to be involved
The client and people involved in the work being considered for change.
Roles and decisions
Relevant specialists provide technical and other professional assessments.
This is a starting point for a conversation. We would check the approach against your task.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.