Access to a product is not yet value.
The client has the service, but employees continue working as before. Some lack data; others do not know when to use the new tool. Meetings focus on features, while the client expects a change in day-to-day work.
Go straight to the possible work ↓A useful distinction
Where does the path to value stop?
Not sure yet: general approachGeneral approach
Where we could start
I would establish which work the client wanted to improve and where difficulties arise now. I would identify the first useful check: initial use, obstacles or expectations of the result.
What you would have
A review of the path to useful adoption and an agreed first investigation.
Who needs to be involved
The client, users, product and support as needed.
Roles and decisions
Relevant specialists perform technical work, configuration and specialist measurement.
This is a starting point for a conversation. We would check the approach against your task.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.