Hand over the agreements, not just the client.
After the sale, the client meets the delivery team. Important promises remain in emails and conversations. The client repeats the background, developers ask the same questions again, and the previous contact keeps stepping in because only they remember the whole story.
Go straight to the possible work ↓A useful distinction
How are the agreements being passed to the team?
Not sure yet: general approachGeneral approach
Where we could start
I would check which agreements exist and what the receiving team already knows. I would prepare either a handover or the decisions that need resolving before work can start.
What you would have
A client handover plan with materials, owners and open decisions.
Who needs to be involved
The client’s previous contact, receiving team and client.
Roles and decisions
Authorised representatives of the parties confirm final commitments.
This is a starting point for a conversation. We would check the approach against your task.
Prepare an enquiry
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