Hand over the agreements, not just the client.
After the sale, the client meets the delivery team. Important promises remain in emails and conversations. The client repeats the background, developers ask the same questions again, and the previous contact keeps stepping in because only they remember the whole story.
Go straight to the possible work ↓A useful distinction
How are the agreements being passed to the team?
Not sure yet: general approachConsidering this option: Scattered across messages and people’s memories
Where we could start
I would compare the correspondence with participants’ accounts. I would mark confirmed agreements, differences and questions that the client needs to resolve before delivery starts.
What you would have
A summary of agreements, confirmation status and questions needing approval.
Who needs to be involved
The client’s previous contact, client and receiving team.
Roles and decisions
The parties confirm disputed commitments; a lawyer reviews contractual questions.
This is a starting point for a conversation. We would check the approach against your task.
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