Hand over the agreements, not just the client.
After the sale, the client meets the delivery team. Important promises remain in emails and conversations. The client repeats the background, developers ask the same questions again, and the previous contact keeps stepping in because only they remember the whole story.
Go straight to the possible work ↓A useful distinction
How are the agreements being passed to the team?
Not sure yet: general approachConsidering this option: Recorded, but not yet handed over
Where we could start
I would assemble the key agreements into a usable handover and review them with the participants. I would agree working contacts, immediate actions and how questions will be resolved.
What you would have
Handover materials: scope, contacts, open questions and initial actions.
Who needs to be involved
The sales owner, delivery lead and client.
Roles and decisions
The delivery team confirms its understanding of technical work and estimates.
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