Delivered work is not always an accepted outcome.
The team presents the completed work and a closed task list. The client expected something else. Some comments concern defects, some new requests and some agreements the parties remember differently. The next demonstration could repeat the same conversation.
Go straight to the possible work ↓A useful distinction
What is the result being reviewed against?
Not sure yet: general approachConsidering this option: People understand the agreements differently
Where we could start
I would collect the key agreements and participants’ expectations. I would prepare the next review conditions and help agree decisions needed before another demonstration.
What you would have
Conditions for the next review and decisions requiring client approval.
Who needs to be involved
The client, account owner and project lead.
Roles and decisions
Specialists assess implementation; the authorised client approves acceptance criteria.
This is a starting point for a conversation. We would check the approach against your task.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.