Informal agreements no longer carry the work.
A small team has grown and now works across several locations. People used to agree things directly and remember most changes. Tasks now pass through several hands, decisions disappear into messages, and the leader increasingly becomes the only person who can explain what is happening.
General approach
Where we could start
Identify where information and decisions are lost during handovers. Agree a minimal process for assigning, passing on and reviewing work with the participants. Test it on a real workflow before adding more meetings or tools.
What you would have
A practical working process that does not depend on the leader repeatedly reconstructing the context.
Who needs to be involved
The requester, responsible participants and the specialists the task requires.
Roles and decisions
Scope and authority are agreed for the task. Relevant specialists provide technical and professional assessments.
This is a starting point for a conversation. We would check the approach against your task.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.