Project completion is the start of ongoing work.
The new system is ready and its suppliers are preparing to leave. Employees know the main features but not who changes settings, handles exceptions or accepts new requests. Documentation exists separately from the people who will be responsible for everyday operations.
General approach
Where we could start
Identify the ongoing owners and the instructions they need. Organise the transfer of important decisions, open questions and support arrangements. Agree a trial operating period and the conditions for the project team to finish its involvement.
What you would have
A completed handover with clear responsibilities, accessible information and an agreed support process.
Who needs to be involved
The requester, responsible participants and the specialists the task requires.
Roles and decisions
Scope and authority are agreed for the task. Relevant specialists provide technical and professional assessments.
This is a starting point for a conversation. We would check the approach against your task.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.