The next step falls between responsibilities.
Sales is waiting for a product change. Development needs confirmed requirements, finance needs a cost justification, and support needs service rules. Everyone answers questions within their remit. Nobody is preparing the shared decision that would let the work move forward.
Go straight to the possible work ↓A useful distinction
What is holding up the next step?
Not sure yet: general approachGeneral approach
Where we could start
Clarify where the work has stopped and which decision, resource or handover is needed next. Separate known constraints from assumptions with the participants and prepare the next agreement.
What you would have
A description of the obstacle, open questions and the next decision, including the people needed to make it.
Who needs to be involved
The requester, representatives of dependent work and a leader authorised to make the required decision.
Roles and decisions
The proposed approach needs checking against your situation. I do not replace management authority or specialist professional assessments.
This is a starting point for a conversation. We would check the approach against your task.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.