From the situation to a useful next step.
Here is a possible starting point. In a conversation, we can clarify the circumstances and agree my involvement.
The prospect has a problem, but no clear priority
Where we could start
I would start by reviewing what is currently known, what the customer has actually said, and what remains an assumption. We could then select one useful qualification or discovery question before proposing more work.
What you would have
A concise situation brief with facts, assumptions, questions and a possible next step.
Who needs to be involved
The person facing the problem, a relevant business owner and whoever decides which initiatives receive attention.
Roles and decisions
The customer defines the priority. I help review the evidence and prepare the next questions.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.