From the situation to a useful next step.
Here is a possible starting point. In a conversation, we can clarify the circumstances and agree my involvement.
Your selected situation
The customer keeps saying “later” · A real deadline or milestone exists
Where we could start
I would examine what changes at that event, who is affected and whether the proposed timing follows from the customer’s own priorities.
What you would have
A critical-event note: date, consequence, stakeholders, evidence and next question.
Who needs to be involved
The customer’s business owner, the current contact and whoever can describe relevant deadlines.
Roles and decisions
Only the customer can establish a genuine critical event; I help test its relevance.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.