I would like to discuss a task similar to “The customer keeps saying “later””

A possible distinction: A real deadline or milestone exists.

Possible first output: A critical-event note: date, consequence, stakeholders, evidence and next question.

I would like to check whether this first step fits our task and discuss terms for further work.

Our situation: [add details]
What we want to change: [add details]
What we have tried: [add details]