From the situation to a useful next step.
Here is a possible starting point. In a conversation, we can clarify the circumstances and agree my involvement.
Your selected situation
The problem is known, but its business impact is not · The impact is real but mostly qualitative
Where we could start
I would help express the consequence faithfully, distinguish evidence from estimates and identify whether measurement would improve the decision.
What you would have
An impact statement, available evidence and a list of optional measurements.
Who needs to be involved
The user or process owner affected by the problem, a business decision-maker and the account lead.
Roles and decisions
The customer confirms real consequences; I help organize the evidence and questions.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.