From the situation to a useful next step.
Here is a possible starting point. In a conversation, we can clarify the circumstances and agree my involvement.
Your selected situation
Access to a product is not yet value.
Where we could start
I would establish which work the client wanted to improve and where difficulties arise now. I would identify the first useful check: initial use, obstacles or expectations of the result.
What you would have
A review of the path to useful adoption and an agreed first investigation.
Who needs to be involved
The client, users, product and support as needed.
Roles and decisions
Relevant specialists perform technical work, configuration and specialist measurement.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.