From the situation to a useful next step.

Here is a possible starting point. In a conversation, we can clarify the circumstances and agree my involvement.

Your selected situation

The last conversation went well, but taught us little · The consequence was not explored

Where we could start

I would prepare implication and need-payoff questions that help the customer examine the importance of solving the problem.

A targeted follow-up conversation guide focused on consequences and desired outcomes.

Who needs to be involved

The people who attended the meeting and the next customer contact.

We can review what was actually learned without inventing the customer’s views.

Prepare an enquiry

This is an editable starting outline, not a submitted enquiry. Add your own circumstances.