From the situation to a useful next step.
Here is a possible starting point. In a conversation, we can clarify the circumstances and agree my involvement.
Your selected situation
The customer keeps saying “later”
Where we could start
I would first map the known facts, stakeholders and missing decisions, then identify the most useful next question without treating uncertainty as a sales failure.
What you would have
A concise situation brief with facts, assumptions, questions and a possible next step.
Who needs to be involved
The customer’s business owner, the current contact and whoever can describe relevant deadlines.
Roles and decisions
Only the customer can establish a genuine critical event; I help test its relevance.
Prepare an enquiry
This is an editable starting outline, not a submitted enquiry. Add your own circumstances.