I would like to discuss a task similar to “The prospect has a problem, but no clear priority”

A possible distinction: The problem is recognised, but its priority is unclear.

Possible first output: A go / investigate / defer recommendation with specific questions to resolve the uncertainty.

I would like to check whether this first step fits our task and discuss terms for further work.

Our situation: [add details]
What we want to change: [add details]
What we have tried: [add details]