I would like to discuss a task similar to “The prospect has a problem, but no clear priority”

A possible distinction: The cost of waiting is understood.

Possible first output: A short priority assessment: consequence, owner, urgency, remaining assumptions and next action.

I would like to check whether this first step fits our task and discuss terms for further work.

Our situation: [add details]
What we want to change: [add details]
What we have tried: [add details]