# Everyone is positive, but nobody knows how the decision will be made ยท The decision process has not been established All stories are fictional. They do not describe specific people, companies or projects. Any resemblance is coincidental. A project lead, IT manager and finance representative all like the proposal. Yet no one has explained who compares alternatives or gives final approval. ## Where we could start I would help prepare a neutral conversation about how the customer evaluates options, reaches agreement and authorizes the purchase. ## What you would have A concise decision-discovery agenda and an evidence-gap summary. ## Participants The current customer contact and those responsible for evaluation, business approval or procurement. ## Roles and decisions The buyer defines the decision process. I help the seller understand and document it. ## Factual experience, separate from the fictional story [Some steps are known, but important approvals remain unclear](https://apiperson.com/sales/sales-buying-context-decision/partial/) [The decision process has not been established](https://apiperson.com/sales/sales-buying-context-decision/none/) [Book a 30-minute call](https://calendar.app.google/4FrxQkHkAZ32PkzA9) mailto:pavel@apiperson.com