# Access to a product is not yet value. · The client has not started using it

All stories are fictional. They do not describe specific people, companies or projects. Any resemblance is coincidental.

The client has the service, but employees continue working as before. Some lack data; others do not know when to use the new tool. Meetings focus on features, while the client expects a change in day-to-day work.

## Where we could start

I would clarify who needs the tool and for which task. I would agree the first working use, access, information and employee involvement, then organise a check that use can begin.

## What you would have

A first-use plan with owners, readiness conditions and a review.

## Participants

The client’s owner, intended users and support.

## Roles and decisions

Relevant specialists handle access, configuration and training.

## Factual experience, separate from the fictional story

MVP Lab / Pivot: Client requirements, approvals, demonstrations and release review.
https://apiperson.com/experience/#work-pivot

[The client has not started using it](https://apiperson.com/clients/value/not-started/)

[People started, but cannot complete the task](https://apiperson.com/clients/value/blocked/)

[It is used, but the expected benefit is unclear](https://apiperson.com/clients/value/effect/)

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