# Access to a product is not yet value. · It is used, but the expected benefit is unclear

All stories are fictional. They do not describe specific people, companies or projects. Any resemblance is coincidental.

The client has the service, but employees continue working as before. Some lack data; others do not know when to use the new tool. Meetings focus on features, while the client expects a change in day-to-day work.

## Where we could start

I would compare the expected change with how work happens now. I would help identify observable signs of value, missing information and conditions for the next review.

## What you would have

A plan to evaluate expected value, including available information and open questions.

## Participants

The client, process owner, users and data owner.

## Roles and decisions

Specialists validate professional calculations; benefits are not promised in advance.

## Factual experience, separate from the fictional story

MVP Lab / Pivot: Client requirements, approvals, demonstrations and release review.
https://apiperson.com/experience/#work-pivot

[The client has not started using it](https://apiperson.com/clients/value/not-started/)

[People started, but cannot complete the task](https://apiperson.com/clients/value/blocked/)

[It is used, but the expected benefit is unclear](https://apiperson.com/clients/value/effect/)

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