# Access to a product is not yet value. · People started, but cannot complete the task

All stories are fictional. They do not describe specific people, companies or projects. Any resemblance is coincidental.

The client has the service, but employees continue working as before. Some lack data; others do not know when to use the new tool. Meetings focus on features, while the client expects a change in day-to-day work.

## Where we could start

I would review a specific incomplete task with its users. I would give product and support a testable description of the obstacles and help agree the next actions.

## What you would have

A description of obstacles and a plan to investigate or address them, with owners.

## Participants

Client users, support, product owner and a technical specialist.

## Roles and decisions

The specialist team determines technical causes and fixes.

## Factual experience, separate from the fictional story

MVP Lab / Pivot: Client requirements, approvals, demonstrations and release review.
https://apiperson.com/experience/#work-pivot

[The client has not started using it](https://apiperson.com/clients/value/not-started/)

[People started, but cannot complete the task](https://apiperson.com/clients/value/blocked/)

[It is used, but the expected benefit is unclear](https://apiperson.com/clients/value/effect/)

[Book a 30-minute call](https://calendar.app.google/4FrxQkHkAZ32PkzA9)

mailto:apiperson.com@gmail.com