# Hand over the agreements, not just the client. · Important terms have not been agreed

All stories are fictional. They do not describe specific people, companies or projects. Any resemblance is coincidental.

After the sale, the client meets the delivery team. Important promises remain in emails and conversations. The client repeats the background, developers ask the same questions again, and the previous contact keeps stepping in because only they remember the whole story.

## Where we could start

I would identify decisions needed to start and who can make them. I would prepare the agreement meeting so the team can receive a workable brief afterwards.

## What you would have

Decisions required before starting and a description of the agreed first stage.

## Participants

The authorised client representative, sales owner and delivery lead.

## Roles and decisions

The parties approve scope and terms; the team assesses technical work.

## Factual experience, separate from the fictional story

Keiss Media: Managing digital campaigns: client requests, estimates, budgets, suppliers and delivery.
https://apiperson.com/experience/#work-keiss

MVP Lab / Pivot: Client requirements, approvals, demonstrations and release review.
https://apiperson.com/experience/#work-pivot

[Recorded, but not yet handed over](https://apiperson.com/clients/handover/recorded/)

[Scattered across messages and people’s memories](https://apiperson.com/clients/handover/scattered/)

[Important terms have not been agreed](https://apiperson.com/clients/handover/unresolved/)

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