# Hand over the agreements, not just the client. · Scattered across messages and people’s memories

All stories are fictional. They do not describe specific people, companies or projects. Any resemblance is coincidental.

After the sale, the client meets the delivery team. Important promises remain in emails and conversations. The client repeats the background, developers ask the same questions again, and the previous contact keeps stepping in because only they remember the whole story.

## Where we could start

I would compare the correspondence with participants’ accounts. I would mark confirmed agreements, differences and questions that the client needs to resolve before delivery starts.

## What you would have

A summary of agreements, confirmation status and questions needing approval.

## Participants

The client’s previous contact, client and receiving team.

## Roles and decisions

The parties confirm disputed commitments; a lawyer reviews contractual questions.

## Factual experience, separate from the fictional story

Keiss Media: Managing digital campaigns: client requests, estimates, budgets, suppliers and delivery.
https://apiperson.com/experience/#work-keiss

MVP Lab / Pivot: Client requirements, approvals, demonstrations and release review.
https://apiperson.com/experience/#work-pivot

[Recorded, but not yet handed over](https://apiperson.com/clients/handover/recorded/)

[Scattered across messages and people’s memories](https://apiperson.com/clients/handover/scattered/)

[Important terms have not been agreed](https://apiperson.com/clients/handover/unresolved/)

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