# Hand over the agreements, not just the client. · Recorded, but not yet handed over

All stories are fictional. They do not describe specific people, companies or projects. Any resemblance is coincidental.

After the sale, the client meets the delivery team. Important promises remain in emails and conversations. The client repeats the background, developers ask the same questions again, and the previous contact keeps stepping in because only they remember the whole story.

## Where we could start

I would assemble the key agreements into a usable handover and review them with the participants. I would agree working contacts, immediate actions and how questions will be resolved.

## What you would have

Handover materials: scope, contacts, open questions and initial actions.

## Participants

The sales owner, delivery lead and client.

## Roles and decisions

The delivery team confirms its understanding of technical work and estimates.

## Factual experience, separate from the fictional story

Keiss Media: Managing digital campaigns: client requests, estimates, budgets, suppliers and delivery.
https://apiperson.com/experience/#work-keiss

MVP Lab / Pivot: Client requirements, approvals, demonstrations and release review.
https://apiperson.com/experience/#work-pivot

[Recorded, but not yet handed over](https://apiperson.com/clients/handover/recorded/)

[Scattered across messages and people’s memories](https://apiperson.com/clients/handover/scattered/)

[Important terms have not been agreed](https://apiperson.com/clients/handover/unresolved/)

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