# Delivered work is not always an accepted outcome. · People understand the agreements differently

All stories are fictional. They do not describe specific people, companies or projects. Any resemblance is coincidental.

The team presents the completed work and a closed task list. The client expected something else. Some comments concern defects, some new requests and some agreements the parties remember differently. The next demonstration could repeat the same conversation.

## Where we could start

I would collect the key agreements and participants’ expectations. I would prepare the next review conditions and help agree decisions needed before another demonstration.

## What you would have

Conditions for the next review and decisions requiring client approval.

## Participants

The client, account owner and project lead.

## Roles and decisions

Specialists assess implementation; the authorised client approves acceptance criteria.

## Factual experience, separate from the fictional story

MVP Lab / Pivot: Client requirements, approvals, demonstrations and release review.
https://apiperson.com/experience/#work-pivot

Keiss Media: Managing digital campaigns: client requests, estimates, budgets, suppliers and delivery.
https://apiperson.com/experience/#work-keiss

[Criteria are agreed, but there are comments](https://apiperson.com/clients/acceptance/criteria/)

[People understand the agreements differently](https://apiperson.com/clients/acceptance/expectations/)

[New requests appeared after work began](https://apiperson.com/clients/acceptance/new-requests/)

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