# Delivered work is not always an accepted outcome. · Criteria are agreed, but there are comments

All stories are fictional. They do not describe specific people, companies or projects. Any resemblance is coincidental.

The team presents the completed work and a closed task list. The client expected something else. Some comments concern defects, some new requests and some agreements the parties remember differently. The next demonstration could repeat the same conversation.

## Where we could start

I would compare the comments with the agreed criteria and completed work. I would prepare the corrections, disputed points and the process for another review.

## What you would have

A review list with supporting criteria, owners and conditions for rechecking.

## Participants

The authorised client representative, delivery lead and quality specialists.

## Roles and decisions

Specialists assess technical quality; the client confirms acceptance.

## Factual experience, separate from the fictional story

MVP Lab / Pivot: Client requirements, approvals, demonstrations and release review.
https://apiperson.com/experience/#work-pivot

Keiss Media: Managing digital campaigns: client requests, estimates, budgets, suppliers and delivery.
https://apiperson.com/experience/#work-keiss

[Criteria are agreed, but there are comments](https://apiperson.com/clients/acceptance/criteria/)

[People understand the agreements differently](https://apiperson.com/clients/acceptance/expectations/)

[New requests appeared after work began](https://apiperson.com/clients/acceptance/new-requests/)

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