# Understand the work before trying to automate it.

All stories are fictional. They do not describe specific people, companies or projects. Any resemblance is coincidental.

A company wants AI to prepare replies to complex requests. Experienced employees make judgments that are missing from the instructions. The process looks simple on paper, but exceptions, missing information and required approvals regularly change the actual sequence of work.

## Where we could start

Review ordinary and difficult requests with the people handling them. Document the information, decisions and exceptions involved. Define a limited task for AI assistance, retain human judgment for disputed decisions and prepare requirements for specialist technical testing.

## What you would have

A process description and a bounded test task that account for exceptions and decision responsibility.

## Participants

The requester, responsible participants and the specialists the task requires.

## Roles and decisions

Scope and authority are agreed for the task. Relevant specialists provide technical and professional assessments.

## Factual experience, separate from the fictional story

MVP Lab / Pivot: Client requirements, approvals, demonstrations and release review.
https://apiperson.com/experience/#work-pivot



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